Our 14-Day Satisfaction Guarantee
We are confident in the quality of our floral décor, but we understand that sometimes a product may not suit your space. Our goal is to ensure you are completely satisfied with your purchase. We offer a straightforward return and exchange policy for eligible items.
Return Eligibility
- Timeframe: You have 14 days from the date of delivery to initiate a return.
- Condition: Items must be in their original, unused, and unassembled condition. They must be returned in the same packaging they arrived in, including all tags and protective wrapping.
- Non-Returnable Items: Due to hygienic reasons and the delicate nature of the materials, we cannot accept returns on clearance items, custom orders, or dried flowers that have been opened or unsealed.
How to Initiate a Return
- Contact our customer support team to request a Return Merchandise Authorization (RMA) number.
- Securely pack the item in the original shipping box or a sturdy alternative.
- Affix the provided return shipping label to the package.
- Drop the package off at your nearest designated shipping carrier location.
Refund Process
Once we receive and inspect your return, we will process your refund to your original payment method. Please allow 5-7 business days for the refund to appear on your statement, depending on your bank or credit card issuer. Please note that original shipping charges are non-refundable.
Exchanges
If you wish to exchange an item for a different style or color, please initiate a return for the original item and place a new order. This ensures the fastest processing time and guarantees the availability of your desired item.
Damaged or Defective Items
In the rare event that your item arrives damaged or defective, please contact us within 48 hours of delivery. We will require clear photographic evidence of the damage to the product and the packaging. We will expedite a replacement or issue a full refund at no extra cost to you.